Our new store: what's changed

We moved ordering to our own online store at drisbrands.com/menu. Same menu, same delivery area, same drivers, same team on the phone. Here's what it means if you've ordered with us before.

Everyone starts fresh

Every customer, new or returning, creates a new account on the new store. Accounts, saved addresses, order history and ID approvals from our old store don't carry over; your points do (see below). It takes a few minutes, once:

1. Create your account. There's no password: we send a one-time 6-digit code by email. Please use the same email address and mobile number you've used with us before; that's how we match you to your points. Then add your name, your date of birth and your mobile number.
2. Add your address. Enter your delivery address at your first checkout. After that, it's saved for next time.
3. Upload your ID. Upload a photo of your ID once, at checkout or in your account. Most IDs are checked automatically, and you can place your order while it's reviewed. See How ID verification works.
4. Tick the final-sale box. Checkout asks you to confirm that all sales are final. That has always been our policy; now it's a checkbox.

If you've bookmarked our old menu address, it takes you to the new store automatically.

Your points

Your Dris+ points from our old system carry over when you verify your phone number or email with a code on your new account. Signing in with a code to the email you've used with us counts; if your account asks you to verify your phone number, follow the steps there. The balance is added once, and your account under Rewards shows how many points came from our old system. You'll keep earning on every delivered order.

Sometimes we check a balance by hand first. Your account then says so, and it can take a day or two. If your points don't show up, call us at 857-242-0721 and we'll help match your account.

Points from our old system count as earned on Oct 1, 2026. Points expire 12 months after you earn them. Points from our old system expire on Oct 1, 2027. See Rewards: points and tiers.

Your tier from our old system carries over as your minimum tier through Oct 1, 2027. After that, your tier comes from your purchases on the new store. If you were Select, Reserve or Black there, you start the new store at that tier, and your purchases here can move you up from it.

First-order offers

Because everyone starts fresh, first-order offers are open to every customer once on the new store, including people who ordered on our old store. That includes a friend's referral discount. See Refer a friend. One first order per person: we check your email and your ID.

What's new

• Pick your delivery window, today or up to 2 days ahead. See Delivery hours and delivery windows.
• Change your window or items for 5 minutes after you order, and update your delivery notes until your driver is on the way.
• Cancel from your order page. Cancel free until your driver is on the way. After that, cancelling costs $4. See Changing or cancelling an order.
• Follow your order step by step on your order page.

What stays the same

• You pay your driver at the door with cash or a debit card. Nothing is charged online, and card numbers never reach our systems.
• Delivery is $4, and nothing when your order comes to $100 or more after discounts and points, before tax. The minimum order is $50.
• Your driver checks your physical ID at every delivery.
• All sales are final. There are no refunds.

We're here to help

Moving stores is a big change, and we'd rather you ask than wonder. Call us at 857-242-0721, chat with us on this site or email [email protected].