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Ordering, delivery windows, ID, paying at the door, changing or cancelling an order, and what to do if something's wrong.

Ordering

  • How do I place an order?Build your bag at drisbrands.com/menu, sign in with a one-time code, enter your address, pick a delivery window and upload your ID once. You pay your driver at the door; delivery is $4, or nothing when your order comes to $100 or more after discounts and points, before tax.
  • I ordered on your old store. What do I need to do on the new one?Everyone starts fresh on the new store at drisbrands.com/menu. Create a new account, add your delivery address again and upload a photo of your ID once. Your Dris+ points from our old system carry over when you verify your phone number or email with a code on your new account, and so does your tier, as your minimum tier through Oct 1, 2027. First-order offers are open to you once on the new store, too.
  • What can I do in the app?On iPhone, the Dris app lets you browse our live menu, follow your driver on a map when you're their next stop, check your points and tier and reach our support team. Sign in with the same email you use on our website. If ordering in the app isn't open for you yet, order at drisbrands.com/menu.
  • How do I sign in, and how is my information protected?There's no password: we send a one-time 6-digit code by email. We never sell your personal information, your ID photo is used only to confirm your age and identity, and you can ask for a copy of your information or for it to be deleted.
  • Do I need a medical card?No. This is adult-use cannabis delivery. You need to be 21 or older and show a valid government-issued photo ID.
  • Do I need an account to order?Yes, you need an account to check out. There's no password: we send you a one-time code to sign in. The first time, you add your name and your date of birth, and you upload a photo of your ID once before your first delivery.
  • Can I order by phone?No. Orders are placed on our website or in our app. If you need help with an order, call us at 857-242-0721.
  • What happens to my bag if an item sells out?Your bag tells you. An item that has sold out is marked Sold out, and an item with fewer left than you chose shows how many are left. Remove it or lower the quantity, and you can check out. Stock is checked again when you place your order.

Where and when we deliver

  • What are your delivery hours and windows?We deliver 12pm to 11pm Monday to Saturday, and 12pm to 10pm on Sunday. You pick a delivery window at checkout, today or up to 2 days ahead, and each window stops taking orders 1 hour before it starts.
  • Where do you deliver?We deliver to homes in Greater Boston and MetroWest: a house, an apartment or a short-term rental where you live or are staying. Enter your address at checkout and we'll tell you right away if we deliver to your ZIP code. We can't deliver to hotels, dorms, businesses or public places.
  • Is cannabis delivery legal here?Yes. This is licensed adult-use cannabis delivery in Massachusetts, for adults 21 and older at a home where they live or are staying. A few Massachusetts towns don't allow cannabis delivery. If your address is in one of them, checkout tells you so.
  • Can you deliver to a hotel or an Airbnb?Yes, we can deliver to an Airbnb or a similar short-term rental. We can't deliver to hotels. Some short-term rentals are listed as lodging and can't be accepted; checkout tells you if your address is one of them. The usual rules still apply: the person who placed the order must be there, 21 or older, with a matching ID.
  • Can I schedule a delivery ahead of time?Yes. At checkout you pick a delivery window, today or up to 2 days ahead. Each window stops taking orders 1 hour before it starts.
  • How fast is delivery?Your order arrives within the delivery window you choose. You pick a delivery window at checkout. Each window stops taking orders 1 hour before it starts. Where ASAP delivery is turned on for your town, you can choose it at checkout and we aim to deliver within about 90 minutes. ASAP is offered only during store hours and only when it shows at checkout.
  • Can you mail or ship my order?No. One of our drivers brings every order to a residence in our Massachusetts delivery area and hands it to the person who placed it, after checking their ID. We can't leave an order at the door.
  • Can I pick up my order in person?No. We are delivery only, and there is no shop to visit. Every order is delivered to a home where you live or are staying.

Age, ID and limits

  • What ID do I need, and how does the ID check work?You need a valid, unexpired government-issued photo ID showing you're 21 or older, such as a driver's license, state ID, passport or military ID. Upload a photo once before your first delivery; most IDs are checked automatically, and your driver checks your physical ID at every delivery.
  • Is there a limit on how much I can buy?Yes. Each adult can buy up to 2 ounces of flower per day, or the combined equivalent in other products (10 grams of THC in concentrates or 1,000 mg of THC in edibles). Checkout adds it up for you, and we can make one delivery per person per day.
  • Can I use an out-of-state ID?Yes. A valid government-issued photo ID from another state is accepted. It must be unexpired, show that you are 21 or older, and match the name on your order.

Paying, fees and tracking

  • How do I pay?You pay your driver at the door with cash or a debit card. Nothing is charged online and orders aren't prepaid; we never ask for your card number online, so card numbers never reach our systems. The amount due at the door is rounded up to the next whole dollar for easy change, and checkout shows it. Paying by debit: your driver will ask to charge the amount due rounded up to the next $5 and hand any difference back to you in cash. The card reader adds a $3.50 fee on top, which is not given back. Checkout shows the amount to expect on your card before you place the order.
  • Are there delivery or service fees?Delivery is $4 per order. Delivery is free when your order comes to $100 or more after discounts and points, before tax. Paying by debit: your driver will ask to charge the amount due rounded up to the next $5 and hand any difference back to you in cash. The card reader adds a $3.50 fee on top, which is not given back. Checkout shows the amount to expect on your card before you place the order. Your driver waits at least 5 minutes. If no one is there, we add a $10 missed-delivery fee to your next order. Your total, including taxes, is shown before you place the order.
  • Is there a minimum order?The minimum order is $50, counted before any points you redeem.
  • Can I tip my driver?Yes. Tipping your driver, in cash or on the debit card, is encouraged but never required.
  • Can I track my order?Yes. Your order page shows each step, from received and packed to out for delivery and delivered. We let you know when your driver is on the way, and your order page can show about when they'll arrive. The link to your order page is in your order texts and emails.

Products

  • What can I order?Flower, pre-rolls, vapes, concentrates, edibles, tinctures, topicals and accessories. The menu shows what's in stock right now: browse by category, or search for a product or brand.
  • Are your products lab-tested?Massachusetts tracks every licensed cannabis package in its seed-to-sale system, including required lab testing. Product pages show that record for the batch we have in stock when it's available: potency, testing lab and contaminant screens.

Rewards and offers

  • How do rewards points work?You earn points on every delivered order, on the product price after discounts, and your tier sets how many points each dollar earns. Every 100 points is worth $5 toward an order. You use them at checkout, before tax, but not on sale items, taxes or the delivery fee. Points expire 12 months after you earn them.
  • How does refer a friend work?Share your referral link or code from your account with a friend who is 21 or older. They get $15 off their first order on our store, and you get $15 in account credit once that order is delivered and paid. The friend's discount can't be combined with another promo code.
  • Do you offer student or veteran discounts?No, we don't have student or veteran discounts. Current deals are on our menu. You earn rewards points on every delivered order. When you refer a friend, they get $15 off their first order, and you get $15 in account credit once that order is delivered and paid.

At the door

  • What happens if I'm not home when the driver arrives?Your driver waits at least 5 minutes and calls or texts you while they wait. If no one is there, a $10 missed-delivery fee is added to your next order as its own untaxed line. The person who placed the order must be there with their physical ID.
  • Can someone else receive my order?No. The person who placed the order must be at the door, 21 or older, with a valid government-issued photo ID that matches the name on the order. The driver checks the ID before handing anything over. Without it, the order goes back with the driver.
  • Is delivery discreet?Your order is packed in sealed, opaque packaging, as state rules require. Your driver hands it to you in person at your door and can't leave it unattended.

Problems

  • How do I change or cancel my order?Cancel free until your driver is on the way. After that, cancelling costs $4. The fee is added to your next order. You can change the delivery window or items within 5 minutes of ordering, before it's packed, and update delivery notes until your driver is on the way, all from your order page.
  • What if something is wrong with my order?Check your order at the door before you accept it and pay. All sales are final and there are no refunds; at the door you accept the whole order or refuse the whole order. If something isn't right, tell your driver before you accept, or call us at 857-242-0721.
  • Can I return or exchange a product?No. All sales are final. There are no refunds. At the door you accept the whole order or refuse the whole order. We can't take back part of an order. Check your order with your driver before you accept it.

Still stuck? Call us at 857-242-0721 or email support@drisbrands.com.